The seven Myths of Knowledge Management: « The Seven Myths of Knowledge Management »
Voici des extraits en résumé:
1. KNOWLEDGE MANAGEMENT IS ABOUT KNOWLEDGE:
The systems must start and end as all business initiatives should, with a focus on delivering top-line growth, improving operations, and increasing profit margins.
2. KNOWLEDGE MANAGEMENT IS ABOUT THE TECHNOLOGY.
Why? In the end, the system could not keep up with the rapidly changing business, there was little flexibility to adapt to individual users, and every upgrade became a Herculean task.
3. THE SYSTEM SHOULD BE SO ALL-ENCOMPASSING THAT IT CAN CURE CANCER AND END WORLD HUNGER.
You should start small, so you can demonstrate successes and develop evangelists for your efforts.
4. THE GOAL IS TO CREATE A DOCUMENT REPOSITORY.
You must focus as much on the value and reliability of the information as on how the information is stored.
5. YOU CAN BUY A READY-MADE SYSTEM.
While there are plenty of good tools available commercially, the real issue is how those are all tied together company-wide and how they are integrated into your growth, operations, and technology strategies.
6. KNOWLEDGE MANAGEMENT IS ABOUT KNOWLEDGE CONTROL.
It is an open system that encourages building relationships through communities and creating opportunities for personal interaction, across cubicles and across oceans.
It’s about fostering an environment in which people can ask questions like, “Does anybody know…?” Or, “Who can help me…?” .
7.IF YOU BUILD IT, THEY WILL USE IT.
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